Testimonials

Guest Post from a Kick Ass Designer

Hello, I’m Melinda Hartz McElroy, founder and creative director of billet-doux. I’ve been dreaming up couture stationery, invitations and wedding suites since 2005. I love telling personal stories through something tangible, tactile and visually stimulating. But, as I was realizing visions for couture clients, I started to wonder, “How do you stay relevant in the broader marketplace?”

So, I decided to do something completely radical – launch my first ready-to-order wedding collection. What a novel idea! Having previously only collaborated with clients on a custom project basis, I threw caution to the wind and designed suites for imaginary brides and grooms. I immersed myself in fresh and current wedding trends and created a comprehensive collection across a variety of style categories.

It’s easy to get caught up in each and every delightful trend happening in our industry right now, but I kept focused with my targeted list of on-trend must-haves. Mixed typography, handwritten fonts, hombre color effect, monograms, polka dots, lace, floral patterns, and rustic and rhinestone details are among them. But, what are my top obsessions these days? [queue music]

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1) All Things Whimsy

Whimsical elements will forever be at the tippy top of my list. At the core of who I am as a person and a designer, I love the element of surprise and the unexpected. The Brooklyn suite is a sharp detour from my typical design aesthetic; yet, it’s ironically my favorite of the collection. Brooklyn is modern yet whimsical, and perfect for the bride throwing an untraditional, offbeat wedding. [I heart that girl!]

Brooklyn Wedding Suite – billet-doux Spring 2015 Bridal Collection  Printed by StationeryHQ

Brooklyn Wedding Suite – billet-doux Spring 2015 Bridal Collection
Printed by StationeryHQ 

2) Glam/Art Deco/Metallic

So, I squeezed three trends in one, but let’s face it – they all go together like peanut butter and jelly. Dare to kick up the glam by adding to something that’s already glamorous in its own right (that’s you, gorgeous bracket die-cut pocket enclosure!)? Selecting a rich metallic color palette and pairing it with mixed typography (another design mainstay) in simple colors creates an added layer of formality. But it’s the gorgeous glam rhinestone embellishment that transports guests of this Gatsby suite back to the Art Deco era.

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Gatsby Wedding Suite – billet-doux Spring 2015 Bridal Collection Printed by StationeryHQ

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3) Dreamy Paper

I find leveraging beautiful paper to be an uber refreshing design tactic. I mean, why reinvent the wheel with every card? Let thoughtful typography or custom monograms punctuate a suite, and rely on fine papers and gorgeous prints to take the lead in setting the tone. Together or on its own, printing on dreamy double thick paper can easily add a lot of impact and take your design to a whole other level. (Thank you, StationeryHQ!)

Petal Wedding Suite – billet-doux Spring 2015 Bridal Collection Printed by StationeryHQ

Juliet Wedding Suite – billet-doux Spring 2015 Bridal Collection Printed by StationeryHQ on double thick card stock; Rifle Paper Co. floral bellyband

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Petal Wedding Suite – billet-doux Spring 2015 Bridal Collection Printed by StationeryHQ

Enjoy my portfolio and billet-doux’s complete 2015 Spring collection at www.couturestationery.com. Keep in touch on Facebook at www.facebook.com/billetdouxinvitations or at melinda@couturestationery.com.

melinda headhsotAbout Melinda McElroy

Melinda Hartz McElroy is founder and creative director of billet-doux. From fêtes to gratitude, billet-doux has been spicing up mailboxes with one-of-a-kind cards since 2005. Melinda is the former National Marketing Director of a multinational billion-dollar accounting and consulting firm. Melinda oversaw marketing and advertising campaigns for 42 offices across the United States.

By pairing clients’ individual style with billet-doux’s unique brand of creativity, Melinda dreams up pieces that even make wallflowers bloom. Whether creating something couture from scratch or selecting from readymade collections, all items are fully customizable without limitations. billet-doux’s service offerings include wedding suites, social and business stationery, party and corporate event invitations, event details, baby announcements and holiday cards.

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You Design. We Deliver. An NSS Perspective from StationeryHQ.

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Having just returned from NSS in New York, I thought it appropriate to share my take on this year’s show. This was my fifth consecutive show and each year I’m thrilled to have a chance to see and meet so many of our existing customers. There’s nothing like putting a name with a face and hearing about customer experiences with our company. Yes, even the bad ones.

The show, like all shows (and orders for that matter) seemed to come in waves. From 10am to 11am we wondered if anyone would show up this year, and from 11am to 3pm we wondered how many people walked away without getting to speak with a representative. If that happened to you, we apologize and hope you had a chance to come back when we weren’t slammed.

As always, I love the “Best in Show” display. My favorite new product was a beautiful hand-sewn leather journal. The incredible craftsmanship and attention to detail was amazing. In general, besides the always fantastic lines of greeting cards, the popular items seemed to be unique journals and wrapping paper. The unfinished look of bound journals was very prevalent and wrapping paper was everywhere. Letterpress remains very strong and the foil trend continues with a vertical trajectory that we rarely see in the industry.

Overall, the crowd was good, the booths looked great, and everyone seemed to be upbeat about the marketplace. From my perspective, I’m glad we were there, and I am eager to help make existing and new stationer’s dreams come true.

Scott Feldman, SHQ Sales Manager

 

Why won’t we refund or reprint orders lost or delayed by the USPS on StationeryHQ.com?

We love the USPS, wait we hate them. Sometimes it depends on the day.

We love them because:

  1. They offer great freight rates
  2. They ship coast to coast faster than ground
  3. They supply great boxes which protect products
  4. They have that whole “neither snow nor rain nor heat nor gloom of night….” motto

We want to boycott them because:

  1. They won’t reimburse us when they mess up. (UPS and Fedex do). Well actually they will  occasionally  when they screwed up two orders valued over $500 this holiday and they reimbursed us around $60.
  2. Their shipment times are suggestions. The other carriers guarantee theirs.
  3. Sometimes their tracking doesn’t update for over a week

They drive us crazy. We want to offer their service and whenever we have a problem it is usually bad and we consider shutting off their service from StationeryHQ.com. We’re kind of stuck here because their rates are competitive but their reliability is shaky.

So here’s the deal, we cannot refund or reprint any orders lost by the USPS.

In our experience the USPS has an unreliable track record for delivering orders on time. When this happens they do not allow us to file a claim until at least 15 days after the order has shipped. Once a claim has been filed, the USPS initiates a search for your order. If you order is found it is shipped back to us and the claim is considered fulfilled (can you believe that?). This doesn’t help you, your client, or us does it?

If they can’t find it we MAY receive a claim (another can you believe that?)

We do want you to keep using USPS however please don’t use them on any order that is expensive or critical.

More information can be found about the USPS claims process here:

Domestic Claims

International Claims

Let Your Design Shine

Need a little “glam” for your next piece? In case you didn’t already know, we offer foil stamping in an assortment of colors to add that special shine. Here are a few words from Red Pearl Designs:

The foil printing turned out beautiful! I was extremely impressed with the quality and fast service I received from StationeryHQ. Thank you for the great work!

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So, what are you waiting for? Let your design shine now.

Goodies and a Sweet Message: A testimonial from a happy client

Last week, we received a delectable platter of goodies from one of our happy clients!

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Pictured above: our Prepress Operator, Jaimie Chu, and our Customer Service team, Caroline Gonzales and Monica Galvez, with the platter of goodies!

Here’s the sweet accompanying message:

I currently live abroad, and without SHQ and the customer service team, I would not be able to continue offering high-quality printed wedding stationery. I get so many compliments from brides and I owe a lot of it to your team!

We’re always happy to serve! If you ever need our assistance, feel free to email us or call us at 1-800-384-0910.

I absolutely love working with your company…

To start the week, here are some kind words from Rachel Green, owner of Printed Ink Designs:

I absolutely love working with your company to print and ship my stationery items. It has been such a blessing to have a good company that I can rely on that produces great products! I have been so happy to have found you all and I love the customer service that you provide. I am also very happy with the products that you offer and it has allowed me to expand my product line and grow it into what I really want it to be.

Thanks for making us smile, Rachel! We hope that your words help to make others smile as well.

Happy Monday!

Customer Feedback Is Always Welcome

Whether it be good or bad, customer feedback is always welcome here at StationeryHQ. When it’s a good comment sharing the joys of a successful job, we want to share our happiness with you, too!

Here’s a lovely email that we received from Alisa:

Hi StationeryHQ,

I am a frequent customer and just want to let you know how pleased I am with the quality of products and also exceptional customer service.

I have had a batch of wedding invitation clients recently who had lots of requests for custom pricing on offline orders and it seems I have been flooding Jack’s inbox almost daily with questions and pricing requests. He has been so thorough and prompt and taken such good care of me (despite the fact that NSS is almost here and I’m sure everyone at the company is extra busy!) that I just had to write and let you know how grateful I am.

So this is just a quick note to say THANK YOU to everyone at StationeryHQ! Ya’ll are killin it. I’ll be sure to stop by the NSS booth and I hope to be able to say thank-you in person, but please do pass this on to everyone since I know it takes a village.

Gratefully,
Alisa B

Thanks, Alisa, for making us smile. We strive to make every customer experience the best that it can be.