customer service

Production Time: what’s the deal?

Our customer service ninjas told me that they get a lot of questions about our turnaround and shipping time. In an effort to clarify the matter, I had to have a visual so I figured you creative types would prefer to be enlightened the same way.

SHQShip2

 

We guarantee 3 day turnaround unless otherwise noted (i.e., foil takes a little longer so it’s noted in the description on the site). We do NOT count the day that you upload your artwork and send in your order since they come at all hours of the day. Sometimes it happens even faster, we just want to make sure that you have a guideline to work with.

Advertisements

USPS: Cost-Ineffective?

The holiday season can be a stressful time of year. Not only are we hustling and bustling, but we try to stay within a budget to make sure that we cover everyone on our shopping lists.

As stationery and gift makers, we have to add punctuality to that mixture. Shipping with USPS helps to shave some extra expenses, but at what cost? Is saving a few dollars worth not giving your loved one’s gift on time? Is it worth the wait?

Everything boils down to the value of time. Unlike money, once it’s gone, it’s gone.

To help weigh the costs, I’ve placed two mugs and a canvas gallery wrap in my StationeryHQ shopping cart, a fitting gift for my grandparents. Upon checkout, I can choose from the following methods to ship to Fremont, California:

  • USPS Priority Mail 1-Day® ($8.20)
  • UPS Ground ($9.22)
  • UPS 3 Day Select ($12.98)
  • UPS 2nd Day Air ($16.76)
  • UPS Next Day Air Saver ($27.59)
  • UPS Next Day Air ($31.77)

I can spend $8.20 for USPS to ship it in “1-Day”; however, their reputation proves that “1-Day” may equal to “1-week” (or more).

Screen-Shot-2013-12-10-at-10.14.09-AM-300x133Screen-Shot-2013-12-10-at-10.15.45-AM-300x196UPS, on the other hand, delivers on-time with options for notifications of your package’s journey.

At a little over twice the cost of the USPS option, I am guaranteed to have my package delivered in two days. If Christmas were two days from now, I wouldn’t take that risk.

Would you?

Share your thoughts in the comments below!

Goodies and a Sweet Message: A testimonial from a happy client

Last week, we received a delectable platter of goodies from one of our happy clients!

CS_client_goodies

Pictured above: our Prepress Operator, Jaimie Chu, and our Customer Service team, Caroline Gonzales and Monica Galvez, with the platter of goodies!

Here’s the sweet accompanying message:

I currently live abroad, and without SHQ and the customer service team, I would not be able to continue offering high-quality printed wedding stationery. I get so many compliments from brides and I owe a lot of it to your team!

We’re always happy to serve! If you ever need our assistance, feel free to email us or call us at 1-800-384-0910.

I absolutely love working with your company…

To start the week, here are some kind words from Rachel Green, owner of Printed Ink Designs:

I absolutely love working with your company to print and ship my stationery items. It has been such a blessing to have a good company that I can rely on that produces great products! I have been so happy to have found you all and I love the customer service that you provide. I am also very happy with the products that you offer and it has allowed me to expand my product line and grow it into what I really want it to be.

Thanks for making us smile, Rachel! We hope that your words help to make others smile as well.

Happy Monday!